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Shipping instructions
 
Shipping costs are your responsibility. Please use your shipping account to return your repairs; otherwise, the return shipping will be at the standard UPS rates.

All products should be returned in their original packaging. A charge of $10 for card readers and $50 for any other product returns will be levied if products are shipped in unsuitable packaging. All products received in a damaged condition will be subject to repair outside the warranty program.

Packaging your equipment for return and repair
Follow these instructions carefully to ensure your equipment reaches the factory in good condition.
 
Remove money from bill and cash acceptors.
Install a rubber band or tape around the bill acceptor stacker.
Either install a heavy-duty rubber band around the coin box or remove the coin box. It is not necessary to return the coin box for service of your equipment.
Remove or secure any other loose items. .
Include the key with the device. Secure the key to the machine exterior or put it in a bag.